FAQs

Our process is simple yet thorough:
1. Consultation: We start with a personal consultation to understand the story you wish to tell.
2. Preparation: We provide you with guidance on how to prepare for the interview, including lighting, sound, and potential questions.
3. Interview: Conducted virtually by our professional team members, via a platform called Riverside, similar to Zoom. We capture your narrative through a guided session.
4. Editing: Our skilled editors piece together your story, integrating photos and videos you provide to create a cohesive documentary.
5. Review: You'll have the opportunity to review and request edits to the initial version.
6. Delivery: The final documentary is delivered for you to enjoy and share.

The production time can vary depending on the package chosen, but typically the first edit is completed within 7-10 business days after the interview. Additional time for revisions and final touches should also be considered.

We recommend being in a quiet space with good lighting, preferably natural light. Ensure your device is fully charged and that you have a stable internet connection. Review the questions we provide and gather any photos or videos you would like to include in your documentary. If they are using their phone, we recommend having a tripod stand for their phone, or something they can prop their phone on while the interview is taking place.

Absolutely! This is your story, and you have full control over which memories and stories you want to share. Our list of questions is merely a starting point to help guide the conversation.

You can upload your digital files to our secure server. For physical photos, we recommend using a scanning app or service. We provide detailed instructions on how to digitize and send us your files.

Yes, we take privacy and security very seriously. All data and personal information are encrypted and stored securely. We only share your story with your consent and in accordance with our privacy policy.

We understand that life can be unpredictable. If you need to reschedule, please contact us as soon as possible, and we will work with you to find a new time that suits your schedule. Email us at info@timepieceproject.com

Your final documentary package includes a digital copy of the video, which can be downloaded or streamed. If desired, we can also provide physical copies on USB drives or DVDs for an additional fee.

We offer various packages tailored to meet different needs and budgets. For detailed pricing, please contact us directly, and we will provide you with all the information you need to make an informed decision.

Getting started is easy. Just reach out to us via our contact page, and we'll guide you through the next steps to begin crafting your timeless documentary.